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Last Update: Jan 09, 2021

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Microsoft MB-230 Premium Bundle
Microsoft MB-230 Premium Bundle

MB-230 Premium File: 63 Questions & Answers

Last Update: Jan 09, 2021

MB-230 Training Course: 30 Video Lectures

$74.99

MB-230 Bundle gives you unlimited access to "MB-230" files. However, this does not replace the need for a .vce exam simulator. To download your .vce exam simulator click here

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Microsoft MB-230 Practice Test Questions in VCE Format

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Microsoft MB-230 Practice Test Questions, Exam Dumps

Microsoft MB-230 Microsoft Dynamics 365 for Customer Service exam dumps vce, practice test questions, study guide & video training course to study and pass quickly and easily. Microsoft MB-230 Microsoft Dynamics 365 for Customer Service exam dumps & practice test questions and answers. You need avanset vce exam simulator in order to study the Microsoft MB-230 certification exam dumps & Microsoft MB-230 practice test questions in vce format.

The Microsoft MB-230 exam, which is also known as Microsoft Dynamics 365 Customer Service, is one of the prerequisite tests for earning the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. It is required that you pass it along with Microsoft PL-200 in order to get certified.

Main Requirements for Microsoft MB-230 Exam

While there are no strict prerequisites for this test, it is recommended that the candidates earn the Microsoft Certified: Dynamics 365 Fundamentals certification to understand the exam content. Microsoft MB-230 is designed for the functional consultants who possess customer service expertise. They are involved in implementing omnichannel solutions, which focus on service, efficiency, customer satisfaction, reliability, and quality. The potential candidates for this test should have solid applied knowledge that meets the user needs via the Dynamics 365 Customer Service, including the professional understanding of cases, queues, entitlements, and knowledge base.

Detailed Overview of Microsoft MB-230 Exam

The Microsoft MB-230 test is known to be taken in the English language only. The number of questions can be from 40 to 60. The question formats might include case studies, fill in the blank, multiple choice, multiple select, and others. You will need to clear all of them within 150 minutes to gain more than 700 points (passing score). The fee is $165 in the United States but it can be different in other countries. The difference in the pricing is brought up by the tax policies of each country. It is a proctored exam, which can be taken online. You can also sit for it at any Pearson VUE center.

To stand a chance of passing any IT certification exam, the candidates must be well conversant with its topics. For the Microsoft MB-230 test, the domains are mentioned below:

  • Manage Cases & Knowledge Management (20-25%)

    The first subject area of the exam is about creating and managing cases, implementing the knowledge management, as well as configuring and automating cases. This means that you need to be able to configure cases and merge them, implement Advanced Similarity rules, and configure Status Reason transitions.

  • Manage Queues, Entitlements, & SLAs (15-20%)

    Solving the items aligned to this topic, the candidates should have the ability to create and manage queues and entitlements, differentiate queue types, create and manage SLAs, assign an entitlement to a case, manage cases with SLAs, use SLAs on-demand, as well as define and create SLAs.

  • Implement Scheduling (10-15%)

    This knowledge area is about the management of resources and services. To answer the questions from this section, you need to have the skills in configuring work hours, business closures, equipment, and facilities. Also, you need to be able to develop schedule boards and schedule service activities.

  • Implement Omnichannel for a Customer Service (30-35%)

    For this broad domain, you need to be able to manage channels, implement Power Virtual Agents, configure the agent and supervisor experience, distribute work, manage channels, and deploy Omnichannel for Customer Service. These areas include your ability to manage queues, configure channels and work streams, as well as escalate conversations to a live agent.

  • Manage Analytics (10-15%)

    The last objective that you need to deal with is all about the configuration of Customer Service Insights and creation of visualizations. The learners need to understand how to manage workspaces, design charts, and connect to Customer Service Insights.

Preparation Process for Microsoft MB-230 Exam

Preparation is the most important part of the Microsoft MB-230 exam and the whole certification program that you need to clear. The candidates should be very careful when choosing the resources because the amount of efforts they invested will determine how well they pass the test. Without much ado, here are a handful of tools that you can trust.

  • Microsoft Documentation

    Microsoft provides its own documentation to candidates for using it during the exam preparation. Candidates can access the documentation directly from the official site of Microsoft. This is the most reliable source in regards to syllabus authenticity and quality. These materials can serve the candidates as the best options for preparation.

  • Microsoft Learning Paths

    The Microsoft learning paths are the official online classes that are made available for the candidates by the vendor. These are made available totally free of cost and they can help a great deal in the preparation process by developing in-depth concepts for all the exam topics.

  • Books

    Books have been and are still the most valued resource for preparation. The students can refer to several guides for the Microsoft MB-230 exam of their choice. You can also pick the ones from the book stores or libraries. There is also an opportunity to choose some e-books if you need them instead of the paperback version. Ensure that the guide you are choosing has all the main points of the syllabus and covers it in detail. The content of the book you are choosing should be easy to understand.

  • Instructor-Led Training

    If you are one of those inquisitive candidates who encounter many doubts, then the instructor-led training is definitely the right choice for you. These interactive sessions are prepared and presented by the world-class experts with the years of experience in the subject matter. The sessions can help the individuals gain the required skills within a shorter time.

  • Practice Tests and Sample Papers

    Taking sample papers and practice tests as much as you can is something that will greatly help you pass your MB-230 exam with flying colors. These resources can help the applicants identify their weak portions and loopholes. Every time you finish a practice session, you will be able to improve in your performance. This will definitely increase your chances to ace the actual exam.

Career Path After Acing Microsoft MB-230 Exam

The Microsoft MB-230 exam leads to the associate-level certification. This certificate is all you need to be successful in your field. After earning it, you will be able to apply for several job roles, which also offer a good salary. To be precise, these are the positions you can pursue after getting certified:

  • Microsoft Dynamics Consultant;
  • Dynamics Ax Developer;
  • Microsoft Architect;
  • Microsoft Dynamics CRM Architect;
  • Dynamics Ax Solution Architect.

Interestingly, all the above-mentioned job titles are paid between $24,807 and $99,751 per year.

Go to testing centre with ease on our mind when you use Microsoft MB-230 vce exam dumps, practice test questions and answers. Microsoft MB-230 Microsoft Dynamics 365 for Customer Service certification practice test questions and answers, study guide, exam dumps and video training course in vce format to help you study with ease. Prepare with confidence and study using Microsoft MB-230 exam dumps & practice test questions and answers vce from ExamCollection.

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Comments
* The most recent comment are at the top
  • gonzales555
  • Italy
  • Jan 18, 2021

I passed the exam two weeks ago. 90% of the theory questions came from these MB-230 VCE files. You can depend totally on these files, but it is still important for you to do some additional reading to be well prepared to tackle the questions from any of the examinable topics.

  • Jan 18, 2021
  • jessica372
  • United Kingdom
  • Jan 08, 2021

It was a wise decision for me to purchase the premium bundle from ExamCollection. The training course as well as the practice questions and answers for the MB-230 test helped me to pass it on my first try. Thank you for providing accurate and helpful materials for exam preparation. I’m proud of being the Microsoft Certified in Dynamics 365 Customer Service Functional Consultant Associate!

  • Jan 08, 2021
  • lucas
  • Azerbaijan
  • Jan 01, 2021

Thank you, ExamCollection, for providing the most recent and valid Microsoft MB-230 exam prep materials to help us pass the test! They all worked well for me, but the MB-230 braindumps were the most useful among them. I am very happy for attaining the passing score!

  • Jan 01, 2021
  • sheila-n
  • United States
  • Dec 28, 2020

I feel so nice after passing the MB-230 exam, I am really pleased with the MB-230 practice tests available on this platform! It has the excellent study materials, which every candidate who surely wants to perform well needs to utilize.

  • Dec 28, 2020

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