Pass Your ITIL V4 Foundation Certification Easy!

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The ITIL 4 Foundation certificate evaluates the competence of the applicants in the Information Technology service management that is operated through an end-to-end operating model for the creation as well as delivery and continual improvement of products and services. It also checks the test takers’ comprehension of the Information Technology Infrastructure Library framework and understanding of how ITIL may be utilized to improve Information Technology service management. To obtain this certification, the professionals have to nail the related exam.

Prerequisites

The specialists do not need to fulfill any official prerequisites for this certificate. At the same time, it is recommended that they are familiar with the domains that are included in the qualifying test. The intended audience for this certification is those individuals who are interested in Information Technology service management.

Exam Overview

The ITIL 4 Foundation certification test has the time frame of one hour. It consists of 40 questions of multiple-choice type. The pass mark is 26 points out of 40. There is no penalty for the incorrect answers. Therefore, it is important to answer all the questions. The exam is available in the Japanese, Chinese, English, Polish, German, Italian, French, Dutch, Spanish, and Brazilian Portuguese languages.

This exam comes with various subject areas. The applicants should explore them as early as possible. For this purpose, they may download the ITIL 4 Foundation Syllabus from the official webpage. The highlights of the domains are enumerated below:

Key Concepts of Service Management: The first section requires that the professionals demonstrate their competence in:

• Explaining definitions of utility, warranty, service, and user as well as customer, sponsor, and service management.
• Describing the core ideas of value creation with services, including cost, organization, and value as well as output, outcome, warranty, utility, and risk.
• Describing the core ideas of service relationships, including service provision, service consumption, and management of service relationships as well as service offering.

Way How the Information Technology Infrastructure Library Guiding Principles May Help the Organizations Adopt and Adapt Service Management: The next module measures the expertise of the specialists in:

• Describing the usage, interaction, and nature of the ITIL guiding principles.
• Explaining the usage of these guiding principles. These include a focus on value, optimize & automate, start where you are, keep it simple & practical, and think & work holistically, as well as collaborate & promote visibility and progress iteratively with the feedback.

Four Dimensions of Service Management: This domain checks the skills of the applicants in:

• Explaining four dimensions of service management, which include organizations & people, partners & suppliers, value streams & processes as well as information & technology.

Aim and Components of the Information Technology Infrastructure Library Service Value System: As for the next part, the test takers need to show their proficiency in:

• Describing the service value system of ITIL.

Activities of the Service Value Chain: This topic assesses the expertise of the individuals in:

• Explaining the nature of interconnection of the service value chain & how they support value streams.
• Explaining the functions of value chain activities, including planning, engaging, improving, and obtaining/building as well as designing & transitioning, and delivering & supporting.

Aim and Key Terms of 15 Information Technology Infrastructure Library Practices: The next subject area requires that the examinees demonstrate the following:

• Comprehension of the functions of ITIL practices, including information security management, relationship management, supplier management, release management, management of IT asset, monitoring & event management, service configuration management, and continual improvement as well as deployment management, management of incidents, change enablement, service level management, service desk, service request management, and problem management.
• Knowledge of the definitions of ITIL terms, including IT asset, known error, and problem as well as incident, change, event, and configuration item.

Details of 7 Information Technology Infrastructure Library Practices: The last objective evaluates the skills of the learners in:

• Describing the specific ITIL practices in detail, including change enablement, continual improvement, incident management, problem management, service level management, service request management, and service desk.

Preparation Process

The ITIL 4 Foundation certification exam requires thorough preparation, so the applicants should be serious about it. There are many study tools that they can utilize. First of all, they can pay attention to the official certificate syllabus to get acquainted with the subject areas that are covered in the test. After that, they can move forward to other preparation options. For instance, the learners may take the ITIL Foundation course. It is a classroom training that lasts for about two-and-a-half days. Those who can’t take in-person training may consider a distance-learning option. In addition, the specialists can think about other study materials. For example, it can be the official guidebook. This self-preparation tool is a good option for the students who prefer to manage the duration and pace of their prep process. On the other hand, the learners can consider using the official ITIL 4 app. It comes with the reviews of answers with explanations, progress tracking, a full ITIL 4 glossary, a case study bringing ITIL 4 to life, and a full mock exam as well as quick tests by topic. Furthermore, the individuals can think about utilizing other resources, such as exam dumps, practice tests, and video tutorials, among others. At the same time, it is important to make sure that you using only verified materials from reputable platforms.

Career Prospects

The applicants who pass the qualifying exam will get the related certification. It is a clear indicator for the recruiters that an individual has the skills in the domains of ITIL and Information Technology service management. Various industries have adopted ITIL, including Technology, Manufacturing, Entertainment, Financial Services, Retail, and Life Science, among others. This means that the certified professionals can explore a wide range of career paths across different industries. The job roles that these specialists can take up include a Technical Support Manager, an IT Director, a Project Manager, a Chief Information Officer, an IT Manager, a Program Manager, a Solutions Architect, a Service Delivery Manager, an IT Operations Manager, and an IT Consultant, among others. The average remuneration for these positions is $99,000 per year.

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